Returns

Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having. If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (minus postage costs). Unless faulty, we cannot accept the return of worn shoes.

Items must be returned within 30 days of receipt. If items are returned after this time we are within our rights to refuse a refund.

In the unlikely event that you receive a product that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 30 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.

How To Return An Item

Items must be returned in their original packaging and with all product tags if they are attached.

To enable us to process your return more efficiently, You may notify us by submitting a return request in the completed orders section of your account on this website or by email. Please remember to include your order number on the form so that we can track your order on the system. If an item is returned without a return form then, if we are able to trace your order on the system, we shall contact you by phone or email to ascertain the reason for return.

Please keep proof of postage when sending the goods back to us. This is for your own safety in case goods get lost in transit. If a parcel does go missing and never reaches us, it is your responsibility to claim for the item from the courier used. Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it, then we shall deduct that amount plus a 10.00 administration fee from any refund.

Our Refunds Policy

When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase. If you have not received your refund within 14 working days of us receiving your product, then please contact us.




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    special gift card
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    30 days return